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Chatbots, with their ability to give a personalized buying experience, can influence the buying decisions of customers. They can do so by acting as a product guide and eliminating the doubts that customers might have about the products.

The most common use cases of chatbots in the E-commerce industry include Top of Funnel Conversions, Enhanced shopping experience, Managing the online store, Deal with Cart abandonment etc.

How can AI powered bots solve your business problems?

Cross Selling

Just like how restaurants promote cross selling on their bots, ecommerce based chatbots can be a great way to recommend other products the buyer might need For example, a customer buying an iphone might also be interested in airpods.

Engage with Customers Abandoning carts

With chatbots you can easily retarget customers who have abandoned their cart while shopping and promote the same with a discount coupon code. This feature avoids leakage of buyers.

Enhanced Shopping Experience

Imagine you are out shopping with your mother and you find a well designed shop, you decide to check out their products. Once you are into the shop you see products are categorized but the store is big you look around to find someone for help but you are unable to. This is how your online customers feels while navigating your online store.

Managing the Online Store

The bot can also act as a store manager to keep track of inventories and stock. Once the bot finds a certain product going out of stock, It can easily notify your logistics team.

24/7 Support

With E-commerce bots, customers will have a dedicated 24/7 personal assistant which answers any questions they have have regarding whatever it is they are looking to buy.

Benefits of Heymojo bots



Embed chatbots on all of your digital channels in 15 minutes.


Machine Leaarning

Deliver more personalized itinerary with every interaction.



Inform your customers about upcoming sales and offers.

Automatic Tagging

Filter buyers from window shoppers by tagging chats.

System Integration

Use Zapier to integrate the bot on all your internal channels.

Insights and Analysis

Take data-driven decisions using our advanced analytics.