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Travel & Tourism
According to Expedia, travelers visit 38 sites on average while planning a trip. Chatbots can play a major role to simplify the process of tiresome planning and giving on point solutions to travelers while planning their hassle free tours
The most common use cases of chatbots in the travel industry include virtual travel agents, processing bookings, handling refunds, getting reviews, etc.
Virtual Travel Agent
People are already accustomed to booking trips on their mobile devices, but they typically use a host of different travel apps and websites to get it done. With a bot, you can simplify this unwieldy process by bringing it all to one place: Facebook Messenger, an app most users are already familiar with.
Accept and Process Bookings
A chatbot that essentially acts as a virtual travel agent, offering personalized suggestions based on the user’s preferences, answering FAQs, can also be used to accept bookings and making reservations.
Every business in the hospitality sector knows the importance of having positive feedback but due to the sheer volume it is very easy to forget this simple yet most important task. You can automate this activity using chatbots as though it were a part of your operation cycle like suggesting trips and curating holidays.
Once your customers are on the tour planned by you, they may have a lot of queries and issues. It will be difficult for your team to be available to your customer all the time, hence a bot can immediately answer all the questions your client might have.
How can AI powered bots solve your business problems?
Benefits of Heymojo bots
User Friendly Application
Improve the customer journey with easy to understand interface
Deliver more personalized itinerary with every interaction.
Filter buyers from window shoppers by tagging chats.
Minimize Human Involvement
Simplify the planning process using a virtual agent.
Insights and Analysis
Take data-driven decisions using our advanced analytics.
Use Zapier to integrate the bot on all your internal channels.